Case Studies

The National Digital Inclusion Alliance (NDIA) advances digital equity by supporting community programs and equipping policymakers to act. NDIA and its affiliates have developed the Digital Navigator model to help ensure that all members of society are able to connect to and use the internet to transform their lives.

“The Digital Health Deployment Toolkit will be an invaluable resource to support rapid dissemination of the Digital Navigator Model to health care where its urgently needed.” Angela SieferExecutive Director, National Digital Inclusion Alliance

The Problem

The rapid transition of healthcare services to online during the pandemic created an enormous gap for patients without digital access, devices, and skills. Digital inclusion approaches have been developed over decades but with only limited use in the healthcare setting. Digital Navigators are individuals who address the whole digital inclusion process — home connectivity, devices, and digital skills — with community members through repeated interactions. Adapting the Digital Navigator model for health care could be transformational.

The Resources

We are developing a crosswalk between the digital navigator model and the DATAcc Toolkit for Inclusive Deployment. The crosswalk creates a bridge to enable digital inclusion experts to work in the healthcare sector and to help the healthcare sector access and utilize digital inclusion methods and resources.

Virtually every tool in the Inclusive Deployment Toolkit offers useful strategies for introducing digital navigation as a solution for health care.

This is a very comprehensive set of tools that is quite novel in bringing digital inclusion methods to health care.

The Impact

✓ Greater patient centricity,
✓ Clear communication externally,
✓ Team education and cohesion,
✓ Refined / Improved strategy,
✓ Meeting strategic imperative regarding inclusivity

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The Digital Medicine Society (DiMe) is a global non-profit and the professional home for all members of the digital medicine community. Together, we drive scientific progress and broad acceptance of digital medicine to enhance public health.

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